.sgo-chat-header-btn{position:relative;display:inline-flex;align-items:center;gap:6px}.sgo-chat-header-btn.has-unread{border-color:#2563eb;color:#1d4ed8;background:#eff6ff}.sgo-chat-header-badge{position:absolute;top:-7px;right:-7px;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#dc2626;color:#fff;border:2px solid #fff;font-size:10px;font-weight:900;line-height:14px;text-align:center;box-sizing:border-box}
.sgo-chat-shell{position:fixed;right:20px;bottom:18px;width:min(760px,calc(100vw - 32px));height:min(570px,calc(100vh - 92px));z-index:12000;background:#fff;border:1px solid #cbd5e1;border-radius:16px;box-shadow:0 24px 70px rgba(15,23,42,.28);overflow:hidden;display:flex;flex-direction:column;font-family:Inter,"Segoe UI",sans-serif}.sgo-chat-shell[hidden]{display:none!important}.sgo-chat-shell.is-minimized{width:330px;height:58px}.sgo-chat-shell.is-minimized .sgo-chat-body{display:none}
.sgo-chat-head{height:58px;flex:0 0 58px;display:flex;align-items:center;justify-content:space-between;padding:0 14px 0 16px;background:linear-gradient(135deg,#0f172a,#1d4ed8);color:#fff}.sgo-chat-head-copy{display:flex;align-items:center;gap:10px;min-width:0}.sgo-chat-head-icon{width:32px;height:32px;border-radius:10px;background:rgba(255,255,255,.16);display:grid;place-items:center;font-size:17px}.sgo-chat-head-copy strong{display:block;font-size:14px}.sgo-chat-head-copy small{display:block;color:#dbeafe;font-size:10px;margin-top:2px}.sgo-chat-head-actions{display:flex;gap:4px}.sgo-chat-head-actions button{width:30px;height:30px;border:0;border-radius:8px;background:transparent;color:#fff;font-size:17px;cursor:pointer}.sgo-chat-head-actions button:hover{background:rgba(255,255,255,.15)}
.sgo-chat-body{min-height:0;flex:1;display:grid;grid-template-columns:250px 1fr;background:#f8fafc}.sgo-chat-sidebar{min-width:0;border-right:1px solid #e2e8f0;background:#fff;display:flex;flex-direction:column}.sgo-chat-sidebar-top{padding:12px;border-bottom:1px solid #e2e8f0}.sgo-chat-new-btn{width:100%;border:0;border-radius:10px;padding:9px 12px;background:#2563eb;color:#fff;font-size:12px;font-weight:800;cursor:pointer}.sgo-chat-new-btn:hover{background:#1d4ed8}.sgo-chat-new-btn:disabled{background:#cbd5e1;color:#64748b;cursor:not-allowed}.sgo-chat-conversations{flex:1;overflow:auto;padding:6px}.sgo-chat-conversation{width:100%;display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:8px;align-items:center;border:0;background:transparent;border-radius:10px;padding:8px;text-align:left;cursor:pointer;color:#0f172a}.sgo-chat-conversation:hover{background:#f1f5f9}.sgo-chat-conversation.active{background:#e0ecff}.sgo-chat-avatar{width:34px;height:34px;border-radius:11px;background:#dbeafe;color:#1d4ed8;display:grid;place-items:center;font-size:11px;font-weight:900;flex:0 0 auto}.sgo-chat-avatar.visitor{background:#fef3c7;color:#92400e}.sgo-chat-conversation-copy{min-width:0}.sgo-chat-conversation-copy strong,.sgo-chat-conversation-copy span{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sgo-chat-conversation-copy strong{font-size:12px}.sgo-chat-conversation-copy span{font-size:10px;color:#64748b;margin-top:3px}.sgo-chat-conversation-meta{text-align:right;align-self:stretch;display:flex;flex-direction:column;align-items:flex-end;justify-content:space-between}.sgo-chat-conversation-meta time{font-size:9px;color:#94a3b8}.sgo-chat-conversation-meta b{min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#2563eb;color:#fff;font-size:9px;line-height:18px;text-align:center}.sgo-chat-list-empty{padding:22px 12px;text-align:center;color:#94a3b8;font-size:11px;line-height:1.45}
.sgo-chat-main{position:relative;min-width:0;min-height:0;display:flex;flex-direction:column}.sgo-chat-empty{margin:auto;text-align:center;color:#64748b;padding:30px}.sgo-chat-empty span{width:56px;height:56px;margin:0 auto 12px;border-radius:18px;background:#dbeafe;color:#2563eb;display:grid;place-items:center;font-size:26px}.sgo-chat-empty strong{display:block;color:#0f172a;font-size:15px;margin-bottom:5px}.sgo-chat-empty p{font-size:11px;margin:0}.sgo-chat-view{min-height:0;flex:1;display:flex;flex-direction:column}.sgo-chat-view[hidden],.sgo-chat-empty[hidden]{display:none!important}.sgo-chat-current{height:54px;flex:0 0 54px;display:flex;align-items:center;justify-content:space-between;padding:0 14px;background:#fff;border-bottom:1px solid #e2e8f0}.sgo-chat-current strong{display:block;font-size:13px;color:#0f172a}.sgo-chat-current small{display:block;font-size:10px;color:#64748b;margin-top:2px}.sgo-chat-clear{border:1px solid #fecaca;background:#fff;color:#b91c1c;border-radius:8px;padding:6px 8px;font-size:10px;font-weight:800;cursor:pointer}.sgo-chat-clear:hover{background:#fef2f2}.sgo-chat-messages{flex:1;min-height:0;overflow:auto;padding:14px;display:flex;flex-direction:column;gap:10px;background:linear-gradient(#f8fafc,#f1f5f9)}.sgo-chat-message{max-width:78%;display:flex;flex-direction:column;align-items:flex-start}.sgo-chat-message.mine{align-self:flex-end;align-items:flex-end}.sgo-chat-message.other{align-self:flex-start}.sgo-chat-message-author{font-size:9px;color:#64748b;margin:0 5px 3px}.sgo-chat-message-bubble{padding:9px 11px;border-radius:12px 12px 12px 3px;background:#fff;border:1px solid #e2e8f0;color:#1e293b;font-size:12px;line-height:1.4;overflow-wrap:anywhere;box-shadow:0 1px 2px rgba(15,23,42,.04)}.sgo-chat-message.mine .sgo-chat-message-bubble{background:#2563eb;border-color:#2563eb;color:#fff;border-radius:12px 12px 3px 12px}.sgo-chat-message time{font-size:9px;color:#94a3b8;margin:3px 5px 0}.sgo-chat-no-messages{margin:auto;text-align:center;color:#94a3b8;font-size:11px;line-height:1.5}.sgo-chat-composer{flex:0 0 auto;padding:10px;background:#fff;border-top:1px solid #e2e8f0;display:grid;grid-template-columns:minmax(0,1fr) 42px;gap:8px}.sgo-chat-composer textarea{resize:none;height:40px;max-height:90px;border:1px solid #cbd5e1;border-radius:10px;padding:10px 11px;font:12px/1.35 inherit;box-sizing:border-box;outline:none}.sgo-chat-composer textarea:focus{border-color:#2563eb;box-shadow:0 0 0 3px rgba(37,99,235,.1)}.sgo-chat-composer button{border:0;border-radius:10px;background:#2563eb;color:#fff;font-size:18px;cursor:pointer}.sgo-chat-composer button:disabled{opacity:.5;cursor:wait}
.sgo-chat-destination-panel{position:absolute;inset:0;z-index:4;background:#fff;display:flex;flex-direction:column}.sgo-chat-destination-panel[hidden]{display:none!important}.sgo-chat-destination-head{display:flex;align-items:center;gap:8px;padding:10px;border-bottom:1px solid #e2e8f0}.sgo-chat-destination-head input{flex:1;min-width:0;border:1px solid #cbd5e1;border-radius:9px;padding:9px 10px;font-size:12px;outline:none}.sgo-chat-destination-head input:focus{border-color:#2563eb}.sgo-chat-destination-head button{border:0;background:#f1f5f9;border-radius:8px;width:32px;height:32px;cursor:pointer}.sgo-chat-destination-list{overflow:auto;padding:8px 10px 14px}.sgo-chat-destination-section h4{font-size:9px;text-transform:uppercase;letter-spacing:.08em;color:#64748b;margin:10px 4px 5px}.sgo-chat-destination-section button{width:100%;border:0;background:#fff;display:flex;align-items:center;gap:9px;padding:8px;border-radius:10px;text-align:left;cursor:pointer;color:#0f172a}.sgo-chat-destination-section button:hover{background:#eff6ff}.sgo-chat-destination-section button>span:nth-child(2){min-width:0;flex:1}.sgo-chat-destination-section strong,.sgo-chat-destination-section small{display:block}.sgo-chat-destination-section strong{font-size:12px}.sgo-chat-destination-section small{font-size:10px;color:#64748b;margin-top:2px}.sgo-chat-destination-section em{font-style:normal;font-size:9px;color:#92400e;background:#fef3c7;border-radius:999px;padding:3px 6px}
@media(max-width:680px){.sgo-chat-shell{right:8px;bottom:8px;width:calc(100vw - 16px);height:calc(100vh - 76px)}.sgo-chat-body{grid-template-columns:112px 1fr}.sgo-chat-sidebar-top{padding:7px}.sgo-chat-new-btn{font-size:10px;padding:8px 4px}.sgo-chat-conversation{grid-template-columns:30px minmax(0,1fr);padding:6px}.sgo-chat-avatar{width:30px;height:30px}.sgo-chat-conversation-meta{display:none}.sgo-chat-message{max-width:90%}}
.sgo-chat-confirm-overlay{z-index:14000}.sgo-chat-confirm-modal{width:min(390px,calc(100vw - 32px));max-width:390px!important;padding:0!important}.sgo-chat-confirm-modal .modal-header{min-height:48px!important;padding:8px 12px!important}.sgo-chat-confirm-modal .modal-title{font-size:14px!important}.sgo-chat-confirm-body{padding:16px 18px 12px!important;background:#fff}.sgo-chat-confirm-body p{margin:0;color:#475569;font-size:12px;line-height:1.5}.sgo-chat-confirm-body strong{color:#991b1b;font-size:13px}.sgo-chat-confirm-footer{justify-content:flex-end!important;gap:8px!important;padding:10px 14px!important;background:#f8fafc}.sgo-chat-confirm-footer .btn{min-height:32px;padding:7px 11px;font-size:11px}.sgo-chat-confirm-action{background:#b91c1c!important;border-color:#991b1b!important}.sgo-chat-confirm-action:hover{background:#991b1b!important}